Shark Supply LLC
The Big Shark Supplier with the Tiny Little Environmental Footprint
You have found the world's best shark supplier for display!

SHARK SHIPPING POLICIES

We maintain proper permits for all sharks.  We are not fly by night amateurs or poachers.
We are skilled pros with more than 20 years in shark collection for aquaria.

PUBLIC AQUARIA DOMESTIC USA:

We can truck ship, air ship, or allow you to arrange pick up of animals.  You can arrange transport of your whole order with your own designated or desired freight hauler.  Just send out the tractor to our facility for pickup and have the order delivered to your door.  Return our transport tanks when complete if you do not have transport tanks.  IF you hold our transport on your site for additional acclimation, you will be assessed rental fees for the time the equipment is tied up.  On small or single animal shipments, you can, of course, opt for airline shipping.  It is often the most economical for single animal orders.  For airline shipping the live arrival guarantee terms are described below.

PUBLIC AQUARIA INTERNATIONAL:

Your orders must go by airline unless you have the ability and know how to arrange a shipment via a ship.  Airfreight of sharks and other delicate animals can be protected or insured by paying more freight and using our larger shipping containers.  We will not guarantee live arrival on international flights or with any third party shipping company. You should insure your shipment against loss by death with your insurance cmpany or surety agent on top of using the shipper insurance. We will suggest to you the safest options for having your order transported to you even if it entails sending our shark wrangler with the order.  For airline shipping the live arrival guarantee terms are described below ONLY if we tender the sharks to the airline or sea vessel.  If you use an outside shipper or other broker or third party, they will be responsible for the sharks from the time that they take possession of your order.

You will also have the burden of providing ALL NECESSARY documents required for importation of the cargo into your country. We suggest you use a broker to do the paperwork and clear your order through customs in the USA and your country. If customs delays your shipment's clearance and the cargo dies, that is your responsibility. We accept no responsibility for customs or customs delays. We also accept no responsibility for missing documents. While email is faster to send such documents, it is suggested that you arrange faxes or MAIL us the hard copies of all forms with any large import order. BE SAFE. There is too much riding on a clerical error failure.

SMALL ORDERS TO PRIVATE & PUBLIC AQUARIA BY PLANE:

We ship most sharks from airport to airport (public aquarium shipments may be live transport to your door.  Contact us if you are a public aquarium).  We use direct flights as much as possible.  You will have to pick up your shark from the airport in your area.  We will email you detailed instructions for a shark pick up.  There are a few things you should know.  You will probably not need special equipment though some things might be good to have.  We will give you suggestions for protecting your sharks.

You should also NOT need any special transport tanks!  You simply transport the shipping container to your system as fast as you can.  We will also explain acclimation to you so that your animal is not unduly stressed.  YOU MUST follow our acclimation procedures in order for us to stand behind the shark and any special offer or warrantee that we provide.  Acclimation procedures are supplied after payment is received and prior to shipment.

We can ship by air anywhere in the world.  We DO stand behind our Hammerhead shipments as long as you take delivery during the season when replacements are available.  End of season replacements must be collected during the next available season.  Buy with confidence.  Our quality is a measure of our character!

CONDITIONS OF THIS US DOMESTIC LIVE ARRIVAL GUARANTEE:
If the sharks are DOA, you must

1. YOU MUST INSPECT THE PACKAGE COMPLETELY AT TIME OF ARRIVAL AT THE CARGO OFFICE BEFORE SIGNING FOR THE PACKAGE.

2. You must call us and report any loss within 15 minutes of receiving a shipment at the airport. You must text us a photograph at that time from the airport of the DOAs.

3. You must have the counter person or aircargo employee observe the damaged box or loss. They must sign or initial the back of your AWB or a sheet of paper identifying that the animal is DOA and that they observed that it was DOA.

4. Your order must be accepted by you within 30 minutes of the time the shipment is marked "ready for pickup" by the airline or there is no guarantee of live arrival!

5. Record the water temperature at the counter of the airport.  If the water temperature is 80 degrees F or higher OR below 65 degrees F, then, the death is due to shipping company mishandling and you must file a claim on the spot or begin the claim by having the counter person sign off on the actual temperature at that time. For replacements, file the claim in our name. If you file in your name, then, you must wait for your refund from the airline as we WILL NOT REFUND you. 

6. If the bag is ruptured, the box is punctured, crushed or broken, then, you must assume the shipper is at fault and report or file the claim at the counter as described in condition #5. 

7. Test the ammonia and pH level of the water and report that and the other information to us that you have gathered.

8. Preserve the fish in salt (one 33 cent container of salt should be enough) then freeze the fish and be ready to ship it back to us if requested to do so. NO BODY, NO GUARANTEE!

You may say, "Why is your guarantee and inspection requirements different from everyone else?" Well, that is because we have seen more fish losses (DOA) due to shipper mishandling and failure to pick up than any other cause of loss. We rarely lose stingrays in shipments and sharks are packaged and shipped with the utmost regard for their safety and survival. In our experience, losses have resulted generally from shipper mishandling. We have seen ground crew flip over boxes of cownose rays ignoring the labelling, drop boxes, and have seen crushed boxes and burst bags (caused by drops from great height, tossing and equipment crushing). That is also the reason that we accept ZERO - NO- NONE of the liability for you shipment when we hand it over to a third party to transport it. That liability resides with the shipping company.

PRIVATE AQUARISTS: You will be asked to provide a lot of information about your identity and your system.  You will also need to email us a photo of you and your system before we will discuss any price not already posted on this web site.  We will not sell you a shark that is too large for your system.  If you find this requirement a nuisance, you should try and buy elsewhere.  You cannot understand how many requests for sharks and prices we get from home aquarists who do not have a real shark tank set up.  Those inquiries waste our time and money.  That is why we require the photos.  No photos, no response.  You should also know that there are certain species that we cannot sell you because of laws or because they are simply too pricey for you.  For now, please, contact us by email.  Provide your phone number and we can call you back.  We will not be posting our phone number yet as we do not wish to be overwhelmed with calls.  If you have an adequate system and you really want a shark, you will comply with our requests and you will probably be able to own the shark of your dreams.