Contact Us

Shark Supply LLC
The Big Shark Supplier with the Tiny Environmental Footprint
Over 25 years supplying the Apex Predator of the Aquarium trade

Halloween Sale: Cownose Rays 20% off when you buy 10 or more & 25% off with 20 or more & 30% off for 30 or more (requires 100% prepay as these will ship as soon as they are collected), no limit/October-November Shipping. Sale ends the November 1st.

Orders are prepay or deposit secured with balance due prior to shipment at our discretion.

TANK SIZE MATTERS!!!

EVERYONE attempting to order sharks for home aquariums OR SIMPLY requesting a bid or pricing MUST SUBMIT A PHOTO OF THEIR SYSTEM!

YOU MUST let us know the size of your tank and must submit a photo or other proof of the size of the system. We do not sell obligate swimmer sharks like hammerheads to people with guppy tanks and tropical reef tanks! Obligate swimmer sharks need minimum sized systems of 6 feet by 20 feet but do better in 15 feet to 30 feet diameter circular systems!
THIS DOES NOT APPLY TO NURSE, HORN, PORT JACKSON, BAMBOO SHARKS or any other sessile shark just the obligate swimmers. If you don't know the difference, submit the photo and dimensions with your inquiry.

Individual Buyers for personal use: Home Aquarists

You should contact us by email or phone requesting a bid on your order as well as expected availability. You can then arrange payment. Your order will require upfront full payment or a deposit depending on what you are ordering and the availability. You may pay by cash, cashiers check, wire transfer, money order or Bitcoin.

Include your name, address, phone, aquarium dimensions, and attach at least one picture of your aquarium. This information is required to assure that you are not another wannabe competitor trying to get a pricelist or someone who does not even have an aquarium who just wishes to waste our time. Without this information, we will not waste time responding to an email or voicemail.

Pet shops, jobbers, brokers, and wholesalers

You should try to order as much as you can at one time to save on shipping and assure that you get what you need before supply runs out. If your order payment does not arrive in time and the stock is already sold, you will have to wait until restocking for your shipment. Full payment prior to air shipping or truck shipping to airport of export is required.

Brokers

You must identify that you are a broker or buyer and NOT a public aquarium to receive pricing or bids. You must also identify your company or any firm for which you work as well as the aquarium for which you are soliciting a bid, especially with special permit requiring sharks and animals. Also, if you are procuring an all inclusive bid with freight to a foreign country, you should handle all export from the USA to your client's port of import and their facilities. We no longer handle export of live animals. You will need your own freight forwarder or transport specialist to arrange shipping and provide you shipping costs as well as export permits and licensing for the USA as well as the country of destination. That is YOUR job not ours. We are a principle collector/supplier of these animals not shippers.
If you wish us to provide all that information and seek out a freight forwarder, the bid fee is $1500 USD for us to provide that service plus whatever the shipping company or freight forwarder charges for their time to complete a shipment bid. We have lost too much time and money doing complete bids for brokers who should be able to get their own freight estimates and document fees and costs. The bid fee will be credited to your order payment once you order, if said order is placed within 3 months of the bid. Also, if you fail to identify yourself as a broker during the bid process, there will be a penalty fee added to your order. You can identify the aquarium you are bidding for as the final client as IT WILL BE REQUIRED for the permit for restricted or protected species. You can provide a Noncircumvent agreement to us. You should never represent yourself as working for the public aquarium during their bid solicitation process! Be forthright with us and we will do the same for you.

ORDERS for PUBLIC AQUARIA

ORDERS for public aquaria are collected only after receipt of payment or deposit! Practically ALL domestic collection is now "collect to order". We no longer stock a variety of North Atlantic animals as they do not all sell and this is not the best option for the animals. Other species like Sandbar and Sandtiger sharks require special permits. We may have sold all of the ones on our permit or we must ask for another permit. Therefore, you MUST plan your purchases ahead of time and arrange payment and shipping BEFORE the season begins for best results. We collect domestic orders in the order that payment was received. So, you should not wait to place an order. That will put you lower on the list not at the top of the list! Contact us directly for more information and to plan your next order.

You should contact us at least 3 months before you need the animals and at least a month before the collection season for the species begins whenever possible. If you are uncertain when your species must be collected, just contact us as soon as you think you want a species. You will need to arrange payment with us by phone, confirmed by a written agreement/invoice. Your order will require upfront full payment or a deposit depending on what you are ordering and the availability. You may pay by cash, cashiers check, wire transfer, Venmo (fee may apply), money order, or Bitcoin. We do not offer anyone net 30 days or other credit arrangements, especially on an initial order. Repeat clientele or contracts may receive terms dictated by a written agreement.

Include your name, title, telephone number and the aquarium for which you work.

LIVE ARRIVAL POLICY and SHIPPING TERMS

YOU MUST COMPLY WITH THE TERMS LISTED HERE FOR ANY REPLACEMENT OR CREDIT FOR LOSSES DURING AIR SHIPMENT!
If you do not comply with all the terms, you accept full responsibility for the losses and receive NOTHING!
Our policy is replacement most of the time.
Credit for alternative available stock or credit for the following season if the collection of replacements is not possible due to the seasonal availability is another option at OUR discretion. This is another reason to order before the season and take delivery EARLY in the season to assure replacements.
This is critical with public aquaria or aquarium companies where a system collapse error or shipper problem could necessitate replacements. This is exceptionally crucial with aquarium openings and large private tanks. This is another reason you should have acclimation facilities for public displays. Shipper mishandling does not result in a refund nor do we accept responsibility for any mishandling by any third party involved in transport and shipping of your order. We will file the insurance claim with them but a shipper error does not result in a refund. The only exception is that if you arrange shipment or do your own transport, our guarantee does not cover your arrangments or transport or shipment. Our LAG covers you with credit or replacement if we arrange shipment to your airport or facility.

Email

If we do not respond in 24 hours, please, call us. We try and respojnd ASAP. No response means we haven't seen your email.
To email us take out the spaces of the email address below. Sorry but we have to hide it from the bots due to spam.

sales @ sharksupply .com

DO NOT CALL TO

waste our time until you have submitted a picture of your system by email.

Do not call asking prices or asking for a pricelist or bid for any college or school project. MAKE UP THE NUMBERS no professor knows the cost and we WILL NOT provide any.

Telephone

843-545-6577
FROM 9AM to 9PM ONLY
Except for emergency assistance

if you want information on setting up a system, design or other consultant work, we provide that by the hour or by the project with a bid. In those cases, an email outlining your desired system allows us to bid consultation fees.